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Refund policy


  • 1.1 We understand that from time to time you may wish to return a product to us.
  • 1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
  • 1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
  • 1.4 This policy shall apply to all orders submitted through (outofstand)
  • 1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).


  •  2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
  • (a) we receive the returned product within 30 days following the date of dispatch of the product to you;
  • (b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • (c) you comply with the procedure set out in this policy in relation to the return of the product; and
  • (d) none of the exclusions set out in this policy apply.


  • 3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
  • 3.2 You will be responsible for paying postage costs associated with returns under this policy.


  • 4.1 The following kinds of products may not be returned under this policy:
  • (a) food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;
  • (b) DVDs, CDs and other audio or video or audio-visual recordings;
  • (c) computer software (whether on CD-ROM, DVD-ROM or otherwise);
  • (d) newspapers, periodicals, magazines or similar products;
  • (e) toiletries and cosmetics;
  • (f) any product made to your specification;
  • (g) any product made to order;
  • (h) any product personalised or adapted for you;
  • (i) gift vouchers; or


  • 5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
  • 5.2 We will not refund to you the original delivery charges relating to the returned product.
  • 5.3 We will not refund to you any costs you incur in returning the product to us.
  • 5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • 5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.


  • 6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
  • (a) we will not refund the purchase price or exchange the product;
  • (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.


  • 7.1 This website is owned and operated by (outofstand).
  • 7.2 Our principal place of business is at
  • 7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to [email protected]